Monitrees Privacy Policy
Last Updated: 2025.08.25
Welcome to Monitrees. This Privacy Policy explains how Monitrees ("we," "us," "our," or "Monitrees") collects, uses, discloses, and safeguards your personal information when you use our monitoring services, website, and related applications (collectively, the "Service").
By registering for, accessing, or using our Service, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our Service.
We are committed to protecting your privacy and handling your data with transparency and security. Given our service involves monitoring sensitive account information, we place utmost importance on the confidentiality and security of your data.
1. Information We Collect
We collect information that you provide directly to us, that we collect automatically when you use our Service, and that we obtain from third-party platforms you connect to our Service.
a. Information You Provide Voluntarily:
- Account Information: When you register, we collect your name, email address, phone number, billing address, and login credentials.
- Monitored Account Credentials: You provide access credentials (API keys, tokens, usernames) for third-party platforms (Shopify, Facebook Ads, Google Ads, Stripe, PayPal). Used only for monitoring, not stored in plain text.
- Profile Information: Your notification preferences (phone, SMS, email for alerts), time zone, and other settings you configure.
- Communication Records: Records of your communications with our support team (support@monitrees.com).
b. Information Collected Automatically:
- Usage Data: IP address, browser type, device identifiers, pages visited, features used, time and date of activities.
- Cookies and Similar Technologies: We use cookies to track activity and enhance experience. You can refuse cookies in your browser.
c. Information from Third-Party Platforms:
- Monitored Data: Status, performance metrics, event logs from connected platforms (account health, ad performance, payment status, violation alerts).
2. How We Use Your Information
- To Provide and Maintain the Service: Operating the Service, authenticating users, processing payments, performing monitoring checks, sending alerts, and providing customer support.
- To Improve and Personalize the Service: Analyze usage trends and preferences.
- To Communicate with You: Technical notices, security alerts, support messages, administrative emails, promotional updates (opt-out possible).
- To Ensure Security and Prevent Fraud: Protect service, users, and business from threats and illegal activities.
- To Comply with Legal Obligations: Comply with laws, regulations, or governmental requests.
3. Legal Basis for Processing (GDPR Note)
- The performance of our contract with you (providing the Service).
- Your consent (e.g., for marketing communications or specific data uses where we ask for it).
- Our legitimate interests (improving our Service, security, marketing) which are not overridden by your rights.
- Compliance with a legal obligation.
4. How We Share and Disclose Your Information
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Service Providers and Processors: Trusted third-party providers performing services on our behalf (cloud hosting, payment processing, notifications, customer support). Contractually bound to protect information.
- For Legal Reasons: Comply with laws, protect rights/property/safety of Monitrees, users, or public, or enforce Terms of Service.
- Business Transfers: In case of merger, acquisition, reorganization, bankruptcy, or asset sale, information may transfer as part of business assets.
- Aggregated or Anonymized Data: Sharing anonymized info for analytics, trends, industry reports.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes in this Privacy Policy, unless longer retention is required by law.
- Ongoing relationship with you and provision of Service.
- Legal obligations (e.g., financial regulations).
- Retention advisable for legal purposes (litigation, regulatory investigations).
When no longer needed, personal information will be securely deleted or anonymized.
6. How We Protect Your Information
- Encryption: Data encrypted in transit (TLS/SSL) and at rest.
- Access Controls: Strict access limits for employees and contractors on a need-to-know basis.
- Secure Storage: Reputable cloud hosting providers with robust security certifications.
- Regular Security Assessments: Ongoing review and updates of security practices.
No method of Internet transmission or storage is 100% secure; we use commercially acceptable means but cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location (GDPR, CCPA/CPRA, etc.), you may have:
- Access & Portability: Know what info we hold and receive a copy in machine-readable format.
- Correction: Request correction of inaccurate or incomplete info.
- Deletion: Request deletion under certain circumstances.
- Objection & Restriction: Object or request restriction of processing.
- Withdraw Consent: Revoke consent at any time (does not affect prior processing).
- Opt-out of Marketing Communications: Unsubscribe via email link.
- Data Export: Export monitored data and settings from dashboard.
To exercise these rights, contact support@monitrees.com. Identity verification may be required.
8. International Data Transfers
Monitrees Limited is based in Hong Kong. Information may be processed on servers outside your country, potentially in jurisdictions with different data protections.
We implement safeguards required by law (adequacy decisions, Standard Contractual Clauses, or other legal mechanisms).
9. Children's Privacy
Our Service is not for individuals under 18. We do not knowingly collect info from children. If discovered, such info will be deleted.
10. Changes to This Privacy Policy
We may update our Privacy Policy. Material changes are notified by:
- Posting the new Privacy Policy on this page with an updated "Last Updated" date.
- Sending an email notification (if email available).
- Displaying a prominent notice within the Service.
Review periodically; continued use constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, contact us at:
Zenthis Limited
Unit 1003, 10/F., Tower 2,
Silvercord, 30 Canton Road,
Tsim Sha Tsui, Kowloon,
Hong Kong
Email: support@monitrees.com
Website: www.monitrees.com
We will endeavor to respond within a reasonable timeframe.
