Monitrees Terms of Service

Last Updated: 2025.08.25

1. Introduction and Acceptance of Terms

Welcome to Monitrees ("we," "our," or "us"). These comprehensive Terms of Service ("Terms") establish a legally binding agreement between you and Monitrees regarding your access to and use of the Monitrees website, services, applications, and all related features (collectively, the "Service"). By registering for, accessing, browsing, or otherwise using any aspect of our Service, you explicitly acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.

Company Information:

• Registered Name: Zenthis Limited
• Registered Address: Unit 1003, 10/F., Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
• Official Contact Email: support@monitrees.com
• Website: www.monitrees.com
• Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM HKT (excluding Hong Kong public holidays)

2. Detailed Service Description

Monitrees provides an advanced, multi-platform monitoring service designed to safeguard your digital business operations. Our comprehensive service includes:

a. Comprehensive Platform Monitoring:

• Continuous website health and availability monitoring for essential e-commerce and advertising platforms including but not limited to Shopify, Facebook Ads, Google Ads, Stripe, PayPal, and other integrated services
• Real-time account status surveillance for user accounts on these platforms, tracking operational status, API connectivity, and performance metrics
• Proactive detection and alerting of account suspensions, restrictions, violations, or limitations resulting from policy breaches, security concerns, risk control measures, or compliance issues
• Detailed monitoring of advertising campaign status, payment processing functionality, and storefront operational integrity

b. Sophisticated Notification Services:

• Immediate, real-time alerts when critical issues are detected, ensuring minimal business disruption
• Multi-channel notification system providing redundancy and reliability:
• Priority email notifications with detailed incident reports
• SMS/text message alerts for urgent matters requiring immediate attention
• Voice call notifications for critical severity incidents based on user-configured preferences
• Fully customizable alert timing, frequency, and escalation policies to match your operational hours and response requirements
• Historical alert dashboard with comprehensive incident tracking and resolution status monitoring

3. User Registration and Account Security

• Users must provide accurate, current, and complete registration information. Any changes must be promptly updated to maintain account integrity.
• Account credentials are strictly personal. Sharing, lending, or transferring credentials is strictly prohibited.
• Users are responsible for all activities under their account, including any unauthorized access. Notify us immediately of any suspected compromise.
• We reserve the right to suspend or terminate accounts for security reasons, breaches, or suspicious activities.

4. User Obligations and Restrictions

• Users must comply with all applicable laws, regulations, and third-party platform policies.
• Users shall not use the Service for illegal, unauthorized, or harmful purposes.
• Reverse engineering, data scraping, or interfering with our Service is prohibited.
• Users agree not to bypass security mechanisms or attempt unauthorized access.

5. Fees and Payment

• Certain features may require subscription fees. Fees are outlined on the website and are subject to change with prior notice.
• Users agree to provide accurate billing information. Payment failures may result in suspension until resolved.
• Refund policies are outlined separately and must be agreed upon before subscription.

6. Termination

• We may suspend or terminate access for violations of these Terms or any applicable law.
• Users may terminate their account at any time by contacting support, subject to pending obligations.

7. Limitation of Liability

Monitrees is not liable for indirect, incidental, special, or consequential damages arising from use or inability to use the Service. Users assume all risk of service interruptions, data loss, or platform errors.

8. Indemnification

Users agree to indemnify and hold harmless Monitrees, its affiliates, and employees from claims, liabilities, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of rights.

9. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Hong Kong.
• Disputes shall first attempt resolution through negotiation.
• If unresolved, disputes shall be submitted to competent courts in Hong Kong.

10. Modifications to Terms

We may update these Terms at any time. Users are responsible for regularly reviewing the Terms. Continued use after updates constitutes acceptance.

11. Contact Information

• Email: support@monitrees.com
• Website: www.monitrees.com

By using Monitrees, you acknowledge that you have read, understood, and agree to these Terms.